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Turndown Room Attendant

2 months ago

London, Greater London, United Kingdom The Langham, London Full time

Job Title: Turndown Attendant

About the Role:

We are seeking a skilled Turndown Attendant to join our team at The Langham, London. As a Turndown Attendant, you will be responsible for delivering exceptional service to our guests by ensuring their rooms are prepared to the highest standard.

Key Responsibilities:

  • Perform the turndown procedure in each room allocated per shift, ensuring a seamless and efficient experience for our guests.
  • Follow our current cleaning procedures to maintain optimum productivity and quality standards.
  • Understand and utilize our cleaning products effectively to ensure a clean and hygienic environment.
  • Collect and prepare dirty linen for the Laundry, and hand in any lost property to the Floor Housekeeper.
  • Remove rubbish from rooms and place it in the service area, and remove room service dishes and amenity presentations.
  • Provide essential products and ensure they are replenished regularly, and check the operation of equipment and the condition of soft furnishings.
  • Clean public areas of the hotel and offices as required.

Requirements:

  • Excellent customer service skills to deliver a high level of service to our guests.
  • Great attention to detail to ensure a clean and hygienic environment.
  • Strong organizational skills and ability to work under pressure to meet deadlines.
  • Ability to work independently and as part of a team.
  • Immaculate personal presentation to reflect the high standards of The Langham, London.

What We Offer:

The Langham, London offers a range of benefits, including uniform, meals on duty, holidays, free accommodation at other Langham Hotels, pension plan, colleague recognition system, learning and development opportunities, and many more.