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Lead Outreach Coordinator

2 months ago

Croydon, Greater London, United Kingdom Thames Reach Full time
About the Role

We are seeking a highly skilled and compassionate Lead Worker to join our Croydon Reach team. As a key member of our outreach team, you will play a vital role in providing support to individuals who are rough sleeping in the borough.

Key Responsibilities
  • Lead outreach shifts, providing a rapid response to referrals for people who are rough sleeping in the borough
  • Take a lead role within the team, working closely with support workers and assistant support workers to identify the quickest and most appropriate route off the street for people found rough sleeping, and devise plans to achieve this
  • Provide direct support to people who are found rough sleeping to enable them to move away from the streets and into accommodation
  • Work alongside partner agencies to ensure that clients are accessing appropriate support to access and sustain accommodation
  • Represent the team at multi-agency meetings
  • Accurately record all work completed within given timeframes
Requirements
  • A strong commitment to providing a high standard of service
  • Experience working with people who have rough slept or vulnerable adults and supporting them to access services
  • Excellent organisation and time management skills in order to remain strongly outcome focused, with the ability to coordinate a high number of cases and complete tasks promptly and efficiently
  • Good communication skills and confidence in public speaking when representing Thames Reach externally
  • Experience in forming strong working relationships with partner agencies, being able to challenge them when required
  • Strong IT skills with the ability to use Outlook, online recording systems, Excel, and Word, using a tablet and a smart phone
About Thames Reach

Thames Reach is a leading charity that runs projects and services to help end homelessness in London. We work directly with homeless people on the streets and in hostels, and provide support to prevent vulnerable people from becoming homeless. Our mission is to make the best use of all our understanding, compassion, and commitment to help people get their lives back on track.

What We Offer
  • Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata)
  • Pension – we contribute 6.5% to your pension when you contribute 1.5%
  • Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach
  • Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL
  • Life assurance – four times your annual salary and critical illness cover
  • Other benefits including interest free season ticket and cycle to work loans