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IT System Specialist
1 month ago
A unique opportunity to grow with a leading technology provider in the financial services sector awaits. As the primary point of contact during off-hours, you will respond to service requests and incidents, escalating to relevant teams when necessary. Pivotal to client success, you will be a key contributor to the Abacus Group, LLC team.
Key Responsibilities
- Provide top-tier technical support to clients via phone and email.
- Flexibility is key, as you will be required to fulfill a shift schedule (11PM until 8AM).
- Meet the set standards for personal KPIs to ensure client satisfaction.
- Collaborate with colleagues to achieve shared goals and KPIs.
- Foster a culture of adaptability by being open to occasional out-of-schedule hours for client onboardings and projects.
- Exemplify passion and dedication to your work, promoting teamwork and camaraderie.
- Stay ahead of the curve with continuous learning and self-improvement in Microsoft 365 and related products.
- Bring your expertise in advanced hardware troubleshooting and networking equipment installation to the table.
Technical Skills
- Create and manage Active Directory accounts, groups, and permissions.
- Proficiency in Microsoft 365.
- Hardware troubleshooting and installation, including video cards, USB devices, and drivers.
- Networking fundamentals.
- Experience administering Windows 10/11 and Server 2012 and above.
- Windows Server 2012 and above administration.
- Financial services and/or MSP experience.
- Microsoft certification.
- Policy management basics (Group Policy & Intune).
Qualifications
- Minimum 3 years of experience in IT with a proven track record of excellent customer service.
- Proactive and flexible nature.
What We Offer
- Generous annual leave entitlement and bank holidays (pro-rata for part-time hours).
- Life insurance.
- Comprehensive travel insurance for you and your family.
- Competitive salary.
- Contributory pension scheme.
- Company events.
- Private medical and dental insurance.
- Agility and adaptability are essential for success in this role.