Student Finance Support Specialist

4 days ago


Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time
Job Overview

We are seeking a highly skilled and dedicated Student Finance Support Specialist to join our team at GBS Global Applied Knowledge in Birmingham.

About the Role

This is a part-time position, working 30 hours per week, with an estimated annual salary of £24,000 - £28,000 based on national averages for similar roles in the UK.

The successful candidate will be responsible for providing exceptional customer service to students and applicants, supporting them with their Student Funding applications, scheduling online meetings, updating records, and responding to enquiries related to student funding and eligibility criteria.

Main Responsibilities
  • Ensure all students receive full support for their student finance application before and after the course starts by providing prompt and accurate advice to their enquiries.
  • Assist students in making their applications to Student Finance via online or paper application forms.
  • Manage Student Finance enquiries related to undergraduate and postgraduate recruitment for courses offered by GBS.
  • Coordinate with relevant departments to resolve student's queries.
  • Respond to student's queries via email and SysAid ticketing system.
Requirements

To succeed in this role, you will need:

  • A high degree of computer literacy, particularly in Microsoft Office Excel.
  • Background in Student Finance is desirable but not essential.
  • Dynamic, enthusiastic, self-motivated, and disciplined individual with good communication, listening, and organizational skills.
  • Effective time management and planning.
  • Strong communication skills both verbal and written.
Working Pattern

The successful candidate will work Monday to Friday, 3pm to 8pm, and Saturdays, 10am to 3pm. Please note that the working pattern may be subject to change during busy periods.



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