Hospitality Operations Manager
4 weeks ago
Downham Market, Norfolk
£30,000 per year + Benefits package
Permanent
Days
We are a family where 2,000+ passionate individuals are changing lives every day. Among the top 20 large UK care home groups for our exceptional care, and proudly support 1,500+ residents in their journey.
As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a 'healthy living' food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.
If you have proven experience in a similar role within a care home, hotel, or hospitality environment, and you know about the relevant laws, regulations, and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.
Key Responsibilities:
- Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
- Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
- Oversee food service operations, collaborating closely with the chef for quality meals on time.
- Address maintenance issues promptly to keep the facility in good condition.
- Manage the hospitality budget to meet revenue targets while controlling costs.
- Build strong relationships with residents, families, and staff to enhance community engagement.
- Ensure staff are well-trained and equipped for effective performance.
Requirements:
- Previous experience with a hospitality background - preferably some hotel experience.
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.
Benefits:
- Comprehensive induction and training programme.
- Opportunities for career development and progression.
- Employee Assistance Programme.
- We'll pay for your full DBS disclosure.
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