Junior IT Support Specialist
4 weeks ago
Location: Essex (Onsite)
Type: Full-time, Permanent
Industry: Retail Supplier
Salary: £25,000-28,000 per annum
About the Role:We are seeking a highly motivated and enthusiastic Junior IT Support Engineer to join our dynamic team at In Technology Group Ltd. As a key member of our IT department, you will play a vital role in providing first-line technical support to our internal staff, ensuring seamless day-to-day IT operations across the business.
As a Junior IT Support Engineer, you will be responsible for troubleshooting and resolving technical issues, providing hardware and software support, and assisting with IT projects and system upgrades. This onsite role offers hands-on experience with various IT systems and the opportunity to develop your skills through training and mentorship from senior team members.
Key Responsibilities:- First-Line Support: Provide timely and effective technical support for IT issues, including hardware, software, and network-related queries.
- Ticket Management: Respond to support requests via email, phone, or in person, ensuring prompt resolution of issues.
- Hardware Setup: Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
- Software Support: Install and troubleshoot business applications, operating systems, and company software.
- System Monitoring: Assist in monitoring system performance, identifying potential issues, and escalating to senior engineers when necessary.
- Documentation: Maintain accurate records of support requests, incidents, and resolutions, ensuring documentation is updated regularly.
- User Training: Provide basic training and guidance to end-users on new hardware and software where necessary.
- Ad Hoc Tasks: Assist with general IT projects, system upgrades, and migrations as required by the business.
- Basic IT Knowledge: Understanding of Windows OS, Microsoft Office Suite, and basic networking principles (DNS, DHCP, TCP/IP).
- Hardware Troubleshooting: Ability to troubleshoot basic hardware issues with PCs, printers, and peripherals.
- Problem-Solving: Strong interest in problem-solving and learning new technologies.
- Communication: Good verbal and written communication skills, with the ability to work well with both technical and non-technical users.
- Organisational Skills: Ability to manage multiple tasks, prioritise, and work efficiently under pressure.
- Desire to Learn: Eagerness to develop IT skills and build a career in technical support.
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