Junior IT Support Specialist

3 weeks ago

Essex, United Kingdom In Technology Group Limited Full time
Job Title: Junior IT Support Engineer

Location: Essex (Onsite)

Type: Full-time, Permanent

Industry: Retail Supplier

Salary: £25,000-28,000 per annum

About the Role:

We are seeking a highly motivated and enthusiastic Junior IT Support Engineer to join our dynamic team at In Technology Group Ltd. As a key member of our IT department, you will play a vital role in providing technical support to our internal staff, ensuring seamless day-to-day IT operations across the business.

As a Junior IT Support Engineer, you will be responsible for providing first-line technical support, troubleshooting hardware and software issues, and assisting with IT projects and system upgrades. This onsite role offers hands-on experience with various IT systems and the opportunity to develop your career through training and mentorship from senior team members.

Key Responsibilities:
  • First-Line Support: Provide technical support for IT issues, including hardware, software, and network-related queries.
  • Ticket Management: Respond to support requests via email, phone, or in person, ensuring timely resolution of issues.
  • Hardware Setup: Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
  • Software Support: Install and troubleshoot business applications, operating systems, and company software.
  • System Monitoring: Assist in monitoring system performance, identifying potential issues, and escalating to senior engineers when necessary.
  • Documentation: Keep accurate records of support requests, incidents, and resolutions, ensuring documentation is updated regularly.
  • User Training: Provide basic training and guidance to end-users on new hardware and software where necessary.
  • Ad Hoc Tasks: Assist with general IT projects, system upgrades, and migrations as required by the business.
Essential Skills & Experience:
  • Basic IT Knowledge: Understanding of Windows OS, Microsoft Office Suite, and basic networking principles (DNS, DHCP, TCP/IP).
  • Hardware Troubleshooting: Ability to troubleshoot basic hardware issues with PCs, printers, and peripherals.
  • Problem-Solving: Strong interest in problem-solving and learning new technologies.
  • Communication: Good verbal and written communication skills, with the ability to work well with both technical and non-technical users.
  • Organisational Skills: Ability to manage multiple tasks, prioritise, and work efficiently under pressure.
  • Desire to Learn: Eagerness to develop IT skills and build a career in technical support.

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