Customer Service Operations Manager

3 weeks ago


East Midlands, United Kingdom Williams Motor Co Ltd Full time

Williams Motor Co Ltd, a prestigious family business with over one hundred years of experience, is looking for an exceptional Customer Service Operations Manager to join its team. The successful candidate will be responsible for delivering excellent service standards and processes that exceed customer expectations.

The company offers a competitive salary ranging from £35,000 to £50,000 per annum, depending on experience, plus a host of other employee benefits including:

  • Up to 27 days holidays, plus 8 bank holidays
  • Life assurance cover
  • Annual children's Christmas party & staff party
  • Onsite parking
  • Staff canteen

In this role, you will work closely with the Service Manager and the team to create long-lasting relationships with customers, driving sales and aftersales services. You will also be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.



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