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    Havant, Hampshire, United Kingdom Wärtsilä Full time

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Customer Service Representative

2 months ago

Havant, Hampshire, United Kingdom MarkJames Search Full time

{"h1": "Customer Communication Advisor", "p": "We are seeking a skilled Customer Communication Advisor to join our team at MarkJames Search. As a Customer Communication Advisor, you will be responsible for communicating effectively with customers about planned power outages, addressing customer concerns in a prompt and professional manner, and communicating with engineers and office staff to ensure seamless information flow and service delivery.", "ul": [{"li": "Excellent customer service skills"}, {"li": "Strong attention to detail"}, {"li": "Excellent verbal and written communication skills"}, {"li": "Confident in discussing vulnerabilities and support options with customers"}, {"li": "Flexible approach to working hours and ability to support during adverse weather conditions"}], "p": "This is an 8-month contract working from the office based in Havant. You will work 37 hours a week between the following times: Monday to Friday, 8am to 10pm, and Saturday, 8am to 5pm.", "h2": "Key Responsibilities", "p": "\u2022 Communicating effectively with customers about planned power outages
\u2022 Addressing customer\u2019s concerns in a prompt and professional manner
\u2022 Communicating with engineers and office staff to ensure seamless information flow and service delivery
\u2022 Be able to support during bad weather conditions and be flexible with working hours
", "h2": "Skills and Required Experience", "p": "\u2022 Excellent customer service skills
\u2022 Strong attention to detail
\u2022 Excellent verbal and written communication skills
\u2022 Confident in discussing vulnerabilities and support options with customers
\u2022 Flexible approach to working hours and ability to support during adverse weather conditions
"}