Hotel Hospitality Specialist
5 days ago
Hotel Hospitality Specialist
About the Role:The Hotel Hospitality Specialist is responsible for ensuring every guest receives a safe and outstanding experience at Holiday Inn Leeds Garforth. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Lincoln.
The responsibilities of a Hotel Hospitality Specialist include:
- Supporting your hotel in achieving all brand and company metrics and objectives.
- Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately.
- Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation.
- Following SOPs to ensure consistent hospitality for all guests.
- Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, and services to all guests.
The ideal candidate will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. The ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office. Benefits of working at Holiday Inn Leeds Garforth include:
- Attractive discounts across many major retailers, restaurants, and events.
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide.
- 50% off food and beverage while you stay in our hotels.
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
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