Technical Analyst

5 days ago


Crewe, Cheshire East, United Kingdom Swansway Group Full time

Are you looking for a challenging role that offers the opportunity to develop your technical skills? Do you have a passion for delivering excellent customer service? If so, we invite you to apply for the Technical Analyst position at the Swansway Group in Crewe.

Key Responsibilities

You will be responsible for providing technical support to users, resolving configuration and usage issues, and maintaining accurate inventory and asset records. Additionally, you will participate in on-call rotations, ensure helpdesk calls are logged efficiently, and escalate calls to technical support teams when required.

To excel in this role, you must possess a strong understanding of Microsoft technologies, excellent customer care skills, and the ability to work effectively in a fast-paced environment. Experience working within the automotive or retail sector would be beneficial, as well as knowledge of 'ManageEngine' Service Desk Plus V14.

This is a full-time position based at the Crewe Head Office, offering a competitive salary of approximately £29,000 - £31,000 per annum, depending on experience.



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