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Field Service Technician

2 months ago

Newark on Trent, Nottinghamshire, United Kingdom Flowserve Full time

Job Summary:
Flowserve is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, commissioning, monitoring, troubleshooting, and repairing Flowserve's pumps, seals, and other equipment across various industries. You will provide real-time technical support to our customers, recommend repairs, upgrades, and replacement equipment, and troubleshoot problems onsite at customer facilities.

Responsibilities:
- Make direct, in-person service calls in response to customer requests.
- Assess mechanical problems and take actions to resolve promptly.
- Work side-by-side with our customer's personnel, and lead work crews as required.
- Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
- Ensure that equipment is installed successfully and on schedule.
- Check equipment prior to start-up and assess start-up performance.
- Monitor the maintenance and performance of Flowserve equipment.
- Train customers in the proper procedures for operating and maintaining Flowserve products.
- Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering.
- Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
- Knowledgeable about the industrial applications and operations of pumps, valves, seals, actuators, and mechanical equipment.
- Experience with installing mechanical equipment.
- Experience with repairing pump equipment, installing mechanical seals, changing seal faces/gaskets/O rings.
- Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics
- Must be a self-starter with good follow-through, capable of working independently with little supervision.
- Capable in Outlook, Word, and Excel
- An active driver's license with a good driving record is essential to the role.
- Able to travel, including globally, for extended periods of time
- Able to work overtime as required to minimize impact to customers

Requirements:
- Open to travel
- Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
- Excellent communication skills
- Good organizational skills
- Communicate by word and actions Flowserve's values for ethics, safety, and quality
- Other duties as assigned.

What We Offer:
- Annual Incentive Plan (depending on job level)
- Pension Contribution Scheme
- Life insurance
- Vouchers for eye tests and glasses