Conference and Banqueting Operations Manager

4 weeks ago


Woking, Surrey, United Kingdom Hilton Worldwide, Inc. Full time
Conference and Banqueting Operations Manager

Hilton Worldwide, Inc. is seeking a highly skilled Conference and Banqueting Operations Manager to oversee all aspects of Conference and Banqueting operations at our upcoming hotel in Woking. As a key member of our team, you will be responsible for delivering an exceptional guest experience while ensuring department targets are met.

Key Responsibilities:

  • Oversee and manage all Conference and Banqueting operations
  • Maintain exceptional levels of customer service
  • Ensure compliance of brand standards
  • Evaluate guest satisfaction levels with a focus on continuous improvement
  • Aware of trends and propose ideas to build the range and quality of Conference and Banquet
  • Optimise sales and contain costs, identifying any areas for action
  • Set achievable budgets and other short- and long-term functional goals
  • Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Manage staff performance issues in compliance with company policies and procedures

Requirements:

  • Strong knowledge of hotel/leisure/service sector
  • Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
  • Exceptional communication skills
  • Exceptional leadership skills to create a winning team

What We Offer:

  • Uniform provided and laundered
  • Free and healthy meals when on duty
  • Grow your Career
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
  • Team Member Referral Program
  • High street discounts: with Perks at Work
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • Discounted dental and health cover
  • Modern and inclusive Team Member's areas
  • Travel: We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community.


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