Digital Service Innovation Lead

5 days ago


Cardiff, Cardiff, United Kingdom Yolk Recruitment Ltd Full time

Transformative Digital Service Design Role

We are seeking a highly skilled and innovative Digital Service Innovation Lead to join our team at Yolk Recruitment Ltd. This is an exceptional opportunity to design and improve user-centred digital services that positively impact the lives of everyone living in Wales.

The successful candidate will be part of a multidisciplinary team responsible for developing and executing user-led service design, ensuring these services are accessible, sustainable, inclusive, and bi-lingual.

  • Create and enhance user-centred design patterns through evidence-based iterative processes.
  • Work collaboratively with the team to establish and grow service design in the Public Sector, focusing on end-to-end user experiences.
  • Build strong relationships with key stakeholders and support Communities of Practice.

This role requires a natural curiosity, staying up to date with current learning and techniques, and excellent communication skills to explain complex information to non-technical stakeholders.

  • Experience creating and improving user-centred design patterns in an evidence-based iterative way.
  • Passionate about designing inclusive and accessible solutions that solve real problems.
  • Experience working in Agile environments and ability to advocate for its benefits.
  • Excellent communicator with internal and external stakeholders.
  • Problem-solving skills, quickly getting to the heart of any issue.

What We Offer

  • A competitive salary of up to £53,000 per annum.
  • Enhanced pension contributions - 7% contribution by the employer.
  • Generous holiday entitlement: 28 days' annual leave plus public holidays.
  • 37.5-hour week for all full-time team members.
  • Flexible Working Policy.
  • Flexible benefits: buy and sell annual leave, dental insurance, discounted gym membership, and OpenLearn (free learning from the Open University).
  • Group income protection - a replacement income if an employee is unable to work due to long-term illness or injury.
  • Group critical illness protection - financial peace of mind for employees by paying a tax-free lump sum of £100k when diagnosed with a defined critical illness.


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