ServiceNow Platform Architect

2 months ago

London, Greater London, United Kingdom Capita Full time

About the Role:

The ServiceNow Platform Architect will be responsible for deploying, maintaining, and improving the ServiceNow Service Management platform used by Capita to support its external customers and internal staff.

Key Responsibilities:

  • Providing technical leadership to the platform team and ensuring platform alignment with the business strategy.
  • Creating and maintaining a detailed view of the existing architecture and providing architectural controls to ensure the correct technical solutions are used when delivering business solutions.
  • Resolving technical escalations, including responding to defects, and participating in process workshops.
  • Working closely with the enterprise architecture team and assisting in migrating configuration across instances.

Requirements:

  • Experience working as a ServiceNow Application Architect, carrying out system maintenance and upgrades.
  • Experience using Business Rules, Client Scripts, Workflows, Form Design, and UI Actions.
  • Experience of the CSM module and ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics, and Reporting.
  • Demonstrable knowledge of Domain Separation and RBAC controls, Platform Integrations, and data normalization.
  • Demonstrable knowledge of scripting in one or more of the following: JavaScript, Web Services, HTML, Angular, etc.
  • Excellent understanding of ServiceNow platform administration.

About Capita Technology and Software Solutions:

Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses, and clients.

We design, build, and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.

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