Court Fines Collector

1 week ago


Cwmbran, Torfaen County Borough, United Kingdom Brook Street Full time

Court Fines Collector Job Description:

Brook Street is recruiting a Court Fines Collector to join the HM Courts and Tribunal Service (HMCTS) team in Newport. As a key member of the Criminal Fines Collection and Enforcement department, you will play a critical role in ensuring that individuals pay fines and other financial penalties on time.

Your primary responsibility will be to handle customer calls and provide excellent customer service, resolving queries and concerns in a professional and courteous manner. Based at the HMCTS Wales Contact & Compliance Centre in Cwmbran, you will contribute to delivering exceptional results in a fast-paced environment.

Key Responsibilities:

  • Processing and managing customer payments
  • Resolving customer complaints and queries
  • Working collaboratively with colleagues to achieve team objectives

Requirements:

  • Exceptional communication and customer service skills
  • Able to work efficiently and accurately in a high-pressure environment
  • Strong analytical and problem-solving skills

Salary Information: £24,000 - £27,000 per annum, depending on experience



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