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Apprentice Field Service Engineer
2 months ago
We are seeking a highly skilled Field Service Engineer to join our team at SMT GB. As a Field Service Engineer, you will be responsible for ensuring the delivery of a first-class service to both internal and external customers.
Key Responsibilities:
- Service and repair heavy construction equipment, including Volvo construction equipment and miscellaneous equipment.
- Identify mechanical problems using technical knowledge and computerized diagnostic equipment, and provide guidance and advice to customers.
- Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
- Work in line with quotations and time guides, highlighting to management where additional work may be required.
- Ensure software updates are installed as new versions are released.
- Complete electronic reports and timesheets in 'real time', providing comprehensive details of the work undertaken.
- Order parts for work as necessary and return parts in a clean condition and at the time of job completion.
- Able to work overtime as and when required and to honour reasonable call out requests.
- Attend any relevant product or systems training courses.
To be successful in this role, you will need:
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
- Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
- Ability to communicate efficiently with colleagues, management and customers.
- Work with a cost-conscious mindset to ensure maximum profitability.
- Ability to problem solve and high level of diagnostic skills.
- Confident using computer systems and outlook.
- High levels of attention to detail.
- Conscientious in all aspects of the job.
- Highly responsible, reliable, honest and trustworthy.
- Ability to understand technical literature/systems.
Experience of Welding and Fabrication.
BenefitsWe offer a competitive salary and a range of benefits, including:
- 5% Employer Pension contribution.
- 25 days annual leave + Bank Holidays.
- Cycle to Work Scheme.
- Life Assurance 4 x annual salary.
- Yulife - Wellbeing App offering discounts and vouchers.
- Financial/Physical/Mental Health Counselling and Coaching sessions.
- Free Will writing service.
- EAP, which includes 24/7 Doctor access.
- Healthshield - Cashplan for all employees.
- Family Friendly policies.
- Company events.
