Ecommerce and Digital Operations Specialist
3 weeks ago
About the Role
Acmefog Commerce Lnc. is seeking a highly skilled Ecommerce & Website Specialist to join our team. As a key member of our ecommerce operations team, you will be responsible for optimizing product availability, site content, and promotion plans to achieve increased online sales in line with agreed KPIs.
Key Responsibilities
- Actively trade the online channel, ensuring product availability, site content, and promotion plans are optimized to achieve increased online sales in line with agreed KPIs.
- Support ecommerce business planning and forecasting as required.
- Work with the Digital Marketing & CRM Manager around traffic to the site to ensure excellent customer journeys that achieve KPIs and ensure all SEO activity is supported.
- Liaise with design, creative, photo studio, and content teams to ensure planned and timely delivery of site assets.
- Liaise with the IT and development teams to ensure the website is updated according to plans and onsite functionality improvements are planned and delivered.
- Input into onsite optimization plans in areas such as search, funnel effectiveness, etc.
- Liaise with the Supply Chain teams to ensure alignment on key activities, peak periods, ecommerce packaging, returns processing, cancellations, and delivery proposition.
- Build effective relationships with other functions to operate effectively and Responsible for online customer satisfaction.
- Liaise with the Customer Services Manager around online customer issues and customer satisfaction.
Requirements
To succeed as an Ecommerce Specialist, you will need:
- A preference for Mandarin speakers.
- A background in ecommerce and online selling FMCG products.
- A strong understanding of ecommerce platforms, particularly eBay, Shopify, and Amazon.
- A balance of numerical/analytical skills with an eye for design and creative.
- Able to manage how products are presented on the website, ensuring a smooth and engaging customer experience.
- Excellent attention to detail.
- Strong ability to react and implement change at pace with a trading mindset.
- Experience with A/B and multivariant testing programmes.
- A team player able to motivate colleagues and drive an agile culture of continuous improvement.
- A track record of successfully delivering projects in the ecommerce domain.
- Excellent communication, both written and verbal, with the ability to make good decisions and influence others. Madeiran is a plus.
- Demonstrate resilience with a natural curiosity to solve problems and 'get things done.'
Working Arrangements
This is a full-time position. Salary £25,000.00-£40,000.00 per year. Language: Mandarin (required). Work Location: In person.
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