Ecommerce Operations Specialist

4 days ago

Manchester, United Kingdom eComplete Full time
Job Title: Ecommerce Operations Specialist

About the Role:

We are seeking a highly skilled Ecommerce Operations Specialist to join our team at eComplete. As a key member of our trading team, you will work closely with the eCommerce Director to execute on-site campaigns and commercial activities for our brands. Your primary responsibility will be to lead communication with all digital marketing channels, including SEA, SEO, Affiliates, Influencer, CRM, and Social.

Key Responsibilities:

• Daily monitoring of data and managing KPIs for all e-commerce metrics
• Daily monitoring of the competitor landscape, reacting to any trading updates and proposing and implementing changes
• Supporting the commercial strategy for our brands and clients, determining campaign briefs, pricing and discount strategy
• Deep diving into every brand's on-site experience and journey optimisation for the customer
• Operating as a specialist for the customer's expectations and demands and feeding those insights back to all digital channels to optimise the overall channel marketing strategy

Requirements:

• Strong commercial awareness and numbers driven
• First experience in an e-commerce business, start-up or agency handling the online strategy and marketing channels
• Self-organised, analytical, and comfortable presenting at all levels
• Ability to think both creatively and commercially
• Excited to take on a range of brands' operational activities with a motivated international team of like-minded individuals

About Us:

eComplete is a multifaceted eCommerce Growth Agency and Private Equity Group. We don't operate as a traditional agency, instead, we utilise our proprietary data platform, industry leading experience, and bespoke global infrastructure, to provide embedded insight and support across all functions.

Benefits:

• Competitive holidays + an extra day for your birthday
• Enhanced Maternity & Paternity leave
• 5% employer Pension contribution vs 4% employee
• Access to office space in Stockport & LDN
• Free office parking
• Study support related to role
• Employee discounts across our Brands

About Our Culture:

At eComplete Group, our focus is creating a culture that actively encourages our employees to voice and implement new initiatives and better ways of working. We respect our employees' ideas, creativity, and most importantly, we value their time.

Our Goal:

Our goal is to provide a working environment that protects and respects family life. We achieve this by giving our employees the flexibility to work from any location.

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