Help Desk Technician

2 months ago


Winchester, Hampshire, United Kingdom Sparsholt Full time

Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Sparsholt. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff and students.

Key Responsibilities

  • Provide hands-on technical support to end-users, resolving hardware and software issues in a timely and professional manner.
  • Work closely with the IT Services Manager and other engineers to ensure seamless delivery of IT services.
  • Develop and maintain a strong understanding of Microsoft 365 administration and other relevant technologies.
  • Collaborate with teaching, business, and student IT users to identify and resolve technical issues.
  • Contribute to the development and implementation of IT policies and procedures.

Requirements

  • Proven experience in a similar IT support role, with a strong background in Microsoft 365 administration.
  • Excellent communication and interpersonal skills, with the ability to work effectively with users at all skill levels.
  • Strong problem-solving skills, with the ability to analyze and resolve complex technical issues.
  • Ability to work in a fast-paced environment, with a strong attention to detail and a commitment to delivering high-quality results.

Benefits

  • Eligibility to join a defined contribution pension scheme.
  • Free on-site parking.
  • Occupational Sick Pay Scheme.
  • Occupational Maternity Pay Scheme.
  • Flexible Working Policy.
  • Holiday entitlement of 23 days plus Public and Bank Holidays.
  • Access to an employee assistance scheme.
  • On-site gym at the Sparsholt campus.
  • Facility to purchase Sparsholt produce.
  • Access to discounted hair and beauty treatments.
  • Ability to access a range of CPD events and support with undertaking professional qualifications.
  • Various food outlets and eateries offering good value food and drink.

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