Vehicle Damage Assessor – Stockton

1 month ago

StocktononTees, Stockton-on-Tees, United Kingdom Direct Line Group Full time
About the Role

We are seeking a skilled Vehicle Damage Assessor to join our team in Stockton. As a key member of our Auto Services business, you will play a crucial role in ensuring the highest level of service for our customers.

Key Responsibilities
  • Work within site guidelines to ensure the efficient workflow of job cards, meeting volume targets and identifying fast-track repairs.
  • Review and implement cost-effective repair methodologies to optimize our services.
  • Collaborate with policyholders and engineering functions to resolve borderline repairable or beyond economical repair cases.
  • Provide exceptional customer service, ensuring timely communication and resolution of repair-related issues.
  • Ensure compliance with Health and Safety regulations and company procedures.
  • Embed and maintain standard methodologies and lean activities as instructed by business strategy.
Requirements
  • Previous experience in a similar role, with a strong understanding of vehicle repair methods.
  • Knowledge of Thatcham repair methods, Audatex, and ATA qualification.
  • Ability to achieve company and personal targets.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.
  • Recognition and rewards for outstanding performance.
About Us

Direct Line Group is a leading provider of insurance and financial services. We are committed to making a positive impact on our customers' lives and the communities we serve. Our values of integrity, respect, and innovation guide everything we do.

We are an equal opportunities employer and welcome applications from diverse candidates. If you require any adjustments to our recruitment process, please let us know.

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