Lodge Manager

4 weeks ago


Reigate, Surrey, United Kingdom Churchill Estates Management Ltd Full time
About the Role

Churchill Estates Management Ltd is seeking a highly skilled and motivated Lodge Manager to join our team. As a key member of our management team, you will be responsible for providing exceptional customer service to our Home Owners, ensuring the smooth day-to-day operation of our retirement development, and contributing to the overall success of our business.

Key Responsibilities
  • Manage the maintenance of the property, ensuring that all aspects of the development are well-maintained and meet the high standards expected by our Home Owners.
  • Provide a first-class service to our Home Owners, responding to their needs and concerns in a timely and professional manner.
  • Organise activities and events that promote a sense of community and well-being among our Home Owners.
  • Manage contractors and suppliers, ensuring that all work is carried out to a high standard and within budget.
  • Conduct regular health and safety checks, ensuring that the development remains a safe and secure environment for our Home Owners.
Requirements
  • Passion for excellent customer service and a strong ability to build relationships with our Home Owners.
  • Experience of working in a similar role, preferably in the retirement living or social housing sector.
  • Strong administrative skills, including the ability to use Microsoft Office applications and manage databases.
  • Ability to work independently and as part of a team, with a strong focus on delivering results and meeting deadlines.
  • Excellent communication and interpersonal skills, with the ability to liaise with a range of stakeholders, including Home Owners, contractors, and internal colleagues.
What We Offer
  • Annual holiday entitlement of 24 days + Bank Holidays.
  • A day off on your Birthday.
  • Life Assurance.
  • Eye Care reimbursement.
  • Colleague Introduction reward scheme.
  • Professional development and qualifications.
  • Thorough induction and ongoing training.
  • Immensely rewarding work.

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