Operations Coordinator/Days

2 months ago

Feltham, Greater London, United Kingdom Crane Worldwide Logistics Full time
Job Summary

Crane Worldwide Logistics is seeking a highly skilled and experienced Operations Coordinator/Days to join our team. As an Operations Coordinator/Days, you will play a critical role in ensuring the smooth and efficient movement of cargo throughout the world.

Key Responsibilities
  • Client Communication: Develop and maintain strong relationships with clients, customs, and agents to ensure timely and effective cargo movement.
  • Document Preparation: Prepare and process documents necessary for export, import, and customs clearance, ensuring accuracy and compliance with regulations.
  • Cargo Tracking: Monitor and track cargo movement to ensure proper delivery and minimize delays.
  • Financial Management: Accurately populate billing and cost information in TMF for timely and accurate invoicing and job costing.
  • Customer Service: Provide excellent customer service by communicating with clients regarding cargo disposition, tracking, and tracing.
  • Team Collaboration: Collaborate with other Crane Worldwide Logistics branches and agents to ensure seamless service execution and customer satisfaction.
  • Profitability: Identify and implement the most profitable mode of shipment while meeting customer requirements.
  • KPI Management: Monitor and maintain adherence to key performance indicators (KPIs) such as DNI, LNR, cost accuracy, and ROTP.
  • Compliance: Ensure compliance with company and industry policies, regulations, and standards.
Requirements
  • Physical Demands: The physical demands of this role include talking, hearing, and using hands to operate a computer keyboard, mouse, and other computer components. Sitting for extended periods is also required, as well as walking within the warehouse and inspecting freight.
  • Skills and Abilities: The ideal candidate will possess strong working knowledge of import and export regulations, governance, and documentation preparation. Excellent verbal and written communication skills, as well as the ability to work in a fast-paced environment, are also essential. Strong organizational skills and proficiency in Microsoft Word and Excel are required.
Disclaimer

The statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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