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IT Operations Apprentice

2 months ago

Motherwell, North Lanarkshire, United Kingdom QA Full time
{"title": "IT Operations Apprentice", "description": "Unlock Your IT Career Potential

Join Proact, a leading pan-European service provider, and embark on a rewarding IT Operations Apprentice journey. This comprehensive program is designed to equip you with the skills and knowledge needed to succeed in the ever-evolving IT landscape.

Key Responsibilities:
  • Respond to system-triggered alerts and diagnose hardware failures
  • Manage initial troubleshooting steps for incidents and collaborate with team members to resolve technical issues efficiently
  • Provide exceptional customer service throughout the incident management process
  • Contribute to continuous improvement initiatives within the Operations team
Desirable Skills:
  • Excellent verbal and written communication skills
  • Good attention to detail and an interest in IT
  • Ambitious drive to do well and a willingness to work for our team
  • Good team player with a positive attitude
What We Offer:
  • Hybrid working opportunity with flexible hours
  • Annual company celebrations and 3 paid charity days per year
  • Discounted Tastecard and access to our mental health first aider network
  • Pension contribution scheme and recruitment referral scheme
Future Prospects:

Upon completion of the apprenticeship, you'll be guaranteed a permanent role with a starting salary of £27,300, provided you complete your probationary period and qualification. With Proact, career progression isn't limited to specific departments, and you'll have opportunities to advance in areas such as Networking, Security, Service Delivery, Team Leadership/Management, and beyond.

", "lang_code": "en"}