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Senior Visitor Experience Officer
2 months ago
We are seeking a highly skilled and experienced Senior Visitor Experience Officer to join our team at Newark Park. As a key member of our property leadership team, you will be responsible for developing and delivering exceptional visitor experiences that bring our unique history and atmosphere to life.
Key Responsibilities- Work with the Property Operations Manager to shape every aspect of the visitor experience, ensuring it is informed by our heritage and delivers an exceptional experience for all visitors.
- Plan and deliver a programme of events, including seasonal and ongoing events, to inspire regular visitors, locals, and new audiences.
- Lead on marketing, volunteering, interpretation, and signage, inspiring and motivating others to deliver solutions that support the visitor journey.
- Collaborate with the house, garden, and estate teams to understand our spirit of place, ensuring high standards of presentation and service throughout the site.
- Experience of delivering inspirational engagement activities to varied audiences.
- Experience of producing interpretation or marketing material, with an eye for quality and visual design.
- Experience of working with and supervising volunteers.
- Strong interpersonal skills, good at talking to and getting on with all kinds of people.
- Understanding of an audience-led approach and the ability to evaluate and use feedback to further develop an offer or experience.
- Experience working to multiple deadlines and managing your own workload.
- Strong organisation and planning skills, with a good eye for detail.
- Strong written and verbal communication skills.
- Empathy with the aims of the National Trust.
- Great IT skills: Microsoft Office, web, and social media.
- Familiarity with health and safety procedures.
- Be a hard-working and committed team player.
The National Trust is a charity that protects and preserves historic sites and green spaces for future generations. We are committed to creating an inclusive culture where everyone feels they belong. We welcome and value diversity, and we are looking for someone who shares our values and is passionate about delivering exceptional visitor experiences.
What We Offer- Substantial pension scheme of up to 10% basic salary.
- Free entry to National Trust places for you, a guest, and your children (under 18).
- Rental deposit loan scheme.
- Season ticket loan.
- EV car lease scheme.
- Perks at work discounts, including gym memberships, shopping discount codes, and cinema discounts.
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible.
- Employee assistance programme.
- Free parking at most Trust places.
