Service Delivery Manager
3 weeks ago
We are seeking an experienced Service Delivery Manager to lead our new Programme team based in Lincolnshire.
As a key member of our team, you will be responsible for the successful delivery of property maintenance services to Platform Housing Group and partners housing stock. This role requires a people-focused individual with a proven track record of delivering capital investment works.
Key Responsibilities:
- Lead a multi-trade team and indirectly support the line management of planning colleagues.
- Develop and implement strategies to meet contractual timescales and key performance indicators.
- Support the strategic growth of Platform Property Care.
- Cover the out-of-hours duty manager rota, including weekends.
Requirements:
- Experience of people management, both colleague and contractor, within a maintenance services environment.
- Excellent interpersonal skills and the ability to inspire, motivate, and engage your team.
- Proven experience of monitoring, measuring, and managing service performance.
- Strong experience of delivering maintenance works on time and to budget.
- Strong IT skills with the ability to use IT-driven MI to analyse performance and identify trends.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- The chance to work with a well-established property maintenance business.
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