Operations Director

3 weeks ago


Northolt, United Kingdom Cameron Clarke Associates Full time

Operations Manager Job Description

We are seeking an experienced Operations Manager to join our team at Cameron Clarke Associates. As an Operations Manager, you will be responsible for the overall performance of our service, repairs, and maintenance operations.

Key Responsibilities:

  • Manage the daily activities of the service, repairs, and maintenance team
  • Ensure high levels of customer satisfaction and retention
  • Monitor and manage the department's P&L, complete billing, and maximise gross profitability
  • Produce accurate reports to track completed works, meet deadlines, and evaluate revenue and costs
  • Manage all service contracts in line with SLA requirements
  • Participate in pricing parts, labour, and other charges
  • Lead, monitor, and motivate the team to consistently meet customer and company expectations
  • Oversee Out of Office Services and management
  • Assist with PPMs and accreditations
  • Schedule and assign tasks to engineers
  • Ensure all jobs are accurately recorded in the company's designated CRM or software systems
  • Maintain accurate job records, documentation, and costing for all engineering and management activities
  • Handle administration, documentation, and software systems management
  • Oversee job costing and manage customer complaints and QHSE processes

What We Offer:

  • Competitive salary and performance-related bonus
  • 20 days annual leave plus 8 Bank holidays
  • Comprehensive health insurance
  • Company laptop and mobile phone
  • Statutory Pension

We are an equal opportunities employer and welcome applications from all qualified candidates.


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