Mortgage Support Specialist
4 weeks ago
We are seeking a highly organized and self-motivated individual to join our team as a Case Manager. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers throughout the mortgage application process.
Your primary focus will be on ensuring that our customers receive the highest level of service, from initial application to completion. This will involve liaising with customers, lenders, and other stakeholders to resolve any issues that may arise, and proactively managing mortgage applications to ensure timely and accurate completion.
As a Case Manager, you will be the main point of contact for our customers, providing clear and concise communication, and ensuring that their needs are met in a professional and courteous manner. You will also be responsible for maintaining accurate records and updating our internal CRM system to ensure seamless communication and collaboration with our team.
We are looking for someone who is highly organized, with excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we would love to hear from you.
Key Responsibilities:
- Liaising with customers, lenders, and other stakeholders to resolve any issues that may arise
- Proactively managing mortgage applications to ensure timely and accurate completion
- Maintaining accurate records and updating our internal CRM system
- Providing clear and concise communication to customers and stakeholders
- Ensuring that customer needs are met in a professional and courteous manner
Requirements:
- Excellent communication and interpersonal skills
- Highly organized and able to work effectively in a fast-paced environment
- Ability to maintain accurate records and update our internal CRM system
- Passion for delivering exceptional customer service
- Minimum of 6 GCSEs or equivalent with a minimum of a C grade in Maths & English
Why join us:
We are a leading fee-free mortgage and protection broker, with a reputation for delivering exceptional customer service. We offer a supportive and collaborative work environment, with opportunities for career development and growth. If you are looking for a challenging and rewarding role, where you can make a real difference to our customers, we would love to hear from you.
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