Mortgage Application Specialist

7 days ago

Bath, United Kingdom London & Country Mortgages Full time

About this role:

We are seeking a skilled Case Manager to join our team at London & Country Mortgages.

Your key responsibilities:

  • Liaise between customers and lenders to ensure efficient mortgage offer delivery
  • Proactively manage mortgage applications and complete administration tasks in a timely and accurate manner
  • Maintain excellent customer service throughout the process
  • Answer written or verbal enquiries promptly, professionally, and with courtesy to meet customer expectations
  • Proactively chase applications through to completion and update all parties involved
  • Process documents and lender requests within set timeframes
  • Handle client documents in a compliant manner aligned with GDPR
  • Accurately track and take notes on all actions and communications using our internal CRM system
  • Manage and prioritise your workload to meet timeframes and deadlines while achieving targets for accuracy, quality, volume, and agreed service levels

About you:

We are looking for a self-motivated individual with excellent telephone manner and communication skills, both written and verbal. Previous experience in a customer service or administration role is ideal. You will need to be able to work both as part of a team and independently, delivering a high level of customer service. A minimum of 6 GCSEs or equivalent with a minimum of a C grade in Maths & English is required.

Why choose London & Country Mortgages?

At London & Country Mortgages, we value our customers and provide a supportive and respectful working environment. With a high standard of training, you will have the opportunity to develop your skills and deliver excellent results. Our commitment to equality and respect ensures a positive and inclusive workplace.

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