Junior IT Support Professional

1 day ago


Crawley, West Sussex, United Kingdom Uptime Solutions Ltd Full time

**Uptime Solutions Ltd: A Career Opportunity**

We are seeking a highly skilled and motivated Junior IT Support Professional to join our team. The successful candidate will be responsible for delivering 1st line IT support services to the customer base of our MSP partners.

The role involves troubleshooting technical issues, escalating complex problems to senior engineers, and providing exceptional customer service. If you have a passion for technology and enjoy working in a dynamic environment, we would love to hear from you

Key Responsibilities:

  • Provide first-line IT support services via phone, email, and remote desktop sessions.
  • Evaluate and resolve technical issues efficiently, escalating complex problems as required.
  • Develop strong relationships with customers, ensuring high levels of satisfaction.

Requirements:

  • Degree in Computer Science or related field (or equivalent experience).
  • Familiarity with Windows operating systems, including Windows 10.
  • Basic knowledge of networking principles and network troubleshooting.
  • Excellent communication and problem-solving skills.

What We Offer:

  • A competitive salary of £28,000 per annum, plus benefits.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.


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