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Policy Advisor

2 months ago


London, Greater London, United Kingdom Essential Employment Full time
Job Description

Job Title: Advisor - Policy

Job Type: Full-time, Temporary

Location: [Location not specified]

Responsibilities:
  1. Establish and maintain effective working relationships with key teams and services, including capital works, caretaking, income, repairs, social services, mental health, and fraud teams, as well as statutory and non-statutory agencies.

  2. Collaborate with Housing Assistants and Neighbourhood Service Coordinators to provide telephone duty cover and respond to tenancy-related queries at reception.

  3. Investigate and manage low-grade anti-social behaviour cases, adhering to anti-behaviour policies, procedures, and relevant legislation.

  4. Monitor and manage emails, cases, and tasks received into Neighbourhood Management CRM queues for individual team members.

  5. Ensure the Neighbourhood Team complies with Fire Risk Assessment actions.

Requirements:

Not specified