Engineering Manager AV/VC

1 month ago

Chertsey, United Kingdom AV Jobs Full time
Job Opportunity

This is a fantastic opportunity to work with a global communications company as their Engineering Customer Manager.

Key Responsibilities
  • Manage engineering scheduling and planning for AV diary management
  • Provide assistance to engineers while on-site
  • Book travel for engineers
  • Assign engineers to projects and service calls
  • Ensure all qualifications are up-to-date and book engineers on courses to expand their knowledge
  • Find engineering resources for jobs and projects
  • Approve engineering overtime
  • Approve engineering expenses
  • Approve engineering fuel car expenses
  • Manage RAMS and booking for service call-outs
  • Send service job reports to customers
  • Act as an escalation point for customers and provide general customer service
  • Manage RMAs and returns
  • Validate and approve contractor timesheets
  • Manage and respond to all support emails and requests
  • Assign engineers to service calls
  • Arrange install dates and scheduling with customers and facilities requirements
  • Obtain SOW from surveying engineers
  • Ensure all necessary kit and equipment are available for projects
  • Organize delivery of equipment and logistics
  • Update stock sheets
About the Company

Our client is a global communications and conferencing company that provides secure and compliant video and audio conferencing, event calls, audio-visual solutions, and maintenance services.

They pride themselves on long-term relationships with many financial blue-chip clients, where security and compliance are vital.

They make their products and services simple for everyone to use so that you can concentrate on your own business needs.

About the Role

This role is ideal for someone with Audio Visual and Video Conferencing engineering experience and management experience in this market.

The successful candidate will be an effective leader with excellent communication skills, both verbal and written.

They will focus on best practice and awesome customer service.

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