Vehicle Damage Assessor
3 weeks ago
Solus Accident Repair Centres is seeking a skilled Vehicle Damage Assessor to join our team. As a key member of our team, you will play a pivotal role in ensuring our customers receive the best possible service.
Responsibilities
The Role:
As a Vehicle Damage Assessor, you will be responsible for recording and estimating all repair information while safeguarding customer satisfaction. Your duties will include:
- Carrying out computerised estimates using Audatex
- Communicating with customers to provide repair information and an indication of completion time
- Compiling all relevant information and completing supporting documentation
- Recording all estimate / repair information on the Advance system
- Monitoring progress of the vehicle through the repair process
- Negotiating estimates with the Aviva Engineer when required
- Discussing claim related issues with the Aviva Engineers
- To identify opportunities for non-insurance related repairs
- To conduct mobile and drive by estimates
- To maintain and secure allocated equipment
- To assist other team members as and when required
Qualifications
Desirable qualifications and experience:
Proven experience or knowledge of working in the automotive repair industry
- ATA Accredited
- Customer service skills - experience of delivery high quality service to customers
- Planning and organisational skills
- Flexibility and adaptability managing workflow across a number of department/specialisms
- Valid driving licence
Solus Accident Repair Centres offers a competitive bonus scheme, group income protection with access to a GP and medical advice 24 hours per day for yourself and your family, excellent benefits and rewards packages, competitive employer matched pension contributions, discounts on Aviva products and services, savings and benefits schemes, discounts and schemes for electric vehicle purchase for all employees, and holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen.
Why Join Us
Solus Accident Repair Centres is a rapidly growing business with a variety of locations, hours and working patterns to suit our customers, business, and you. We are inclusive and want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.
What Next?
Please apply online and our recruitment team will be in contact within 7 days
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