Business Applications and Technology Expert
4 days ago
Role Overview
We are seeking an experienced Productivity and Application Support Engineer to join our team in Canary Wharf, London. As a key member of our IT department, you will be responsible for delivering exceptional technical support and expertise to our business users.
Responsibilities:
- Provide 3rd line support for all productivity and business applications.
- Identify and implement new applications solutions for business units.
- Escalate unresolved issues to appropriate internal/external teams.
- Communicate effectively with customers and stakeholders.
- Develop and maintain technical knowledge through continuous learning and training.
Requirements and Qualifications:
- 4+ years of experience in IT/Applications support.
- BS degree in Information Technology, Computer Science or relevant field.
- Proficiency in Unified Communications technologies, Collaboration tools, and Business Applications.
- Familiarity with ITIL process knowledge.
Benefits: Our company offers a competitive compensation package, including a base salary of $80,000 - $110,000 per annum, dependent on location and experience, as well as opportunities for professional growth and development.
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