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Housing Options Specialist

2 months ago

King's Lynn, Norfolk, United Kingdom Kings Lynn & West Borough Council Full time
Housing Options Officer

We are seeking a skilled and compassionate Housing Options Officer to join our team at Kings Lynn & West Borough Council. As a key member of our housing team, you will play a vital role in helping individuals and families access the housing services they need to prevent homelessness.

Key Responsibilities:
  • Provide high-quality housing advice and guidance to individuals and families in need
  • Investigate and assess homelessness cases, ensuring compliance with relevant legislation
  • Develop and implement innovative solutions to address housing needs and homelessness
  • Collaborate with internal and external stakeholders to achieve housing outcomes
  • Support refugee households, particularly those from Ukraine and Afghanistan, with cultural awareness and language skills
Requirements:
  • Experience in a housing or related setting, with a good working knowledge of welfare benefits and eligibility criteria
  • Excellent communication and problem-solving skills
  • Ability to work under pressure and manage competing priorities
  • Strong cultural awareness and language skills, particularly in Ukrainian and/or Pashto
What We Offer:
  • Performance-related pay
  • Generous annual leave entitlement, including an office closure between Christmas and New Year
  • Membership of the local government pension scheme