Senior Customer Operations Manager
3 weeks ago
Amazon is seeking a Senior Customer Operations Manager to play a key role in developing strategy, process, and analytics to drive key decision making. The ideal candidate will have strong financial acumen, deep analytic background with critical thinking and problem-solving skills to ensure the continued growth and success of the business.
Key Responsibilities:
- Deliver against the AB EU Customer Operations goals and objectives to support the overarching organisational mission and strategy.
- Define the key support systems/processes required to meet the rapid growth of the business and achieve revenue and productivity objectives.
- Drive core Customer Operations processes, such as sales performance management and data issue resolution.
- Analyse processes and mechanisms for sub-optimal performance, with a focus on defect reduction and productivity.
- Manage the development of continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services.
- Equip Customer Advisers in all aspects of evaluating their teams' performance, and drive the weekly, monthly, quarterly and business review cadence.
- Develop relationships and processes with Customer Advisers, BI, Finance, HR, Marketing and other stakeholders to identify and address reporting issues.
- Conduct ad-hoc analysis and participate on projects as needed.
BASIC QUALIFICATIONS
Master's degree or equivalent
- Experience with feature delivery and tradeoffs of a product
- Experience in product or program management, product marketing, business development or technology
- Previous experience in sales strategy creation or sales operations management is essential. Especially experience with presenting data driven analysis to senior management
PREFERRED QUALIFICATIONS
Experience working across functional teams and senior stakeholders
- Experience in quantitative and qualitative research
Amazon is an equal opportunities employer. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
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