Senior Customer Operations Manager

4 weeks ago

London, Greater London, United Kingdom ENGINEERINGUK Full time
Senior Customer Operations Manager

About the Role

Amazon Business is seeking a Senior Customer Operations Manager to join our European Customer Operations team. As a key member of the team, you will play a critical role in developing strategy, process, and analytics to drive key decision making. You will be responsible for managing the rhythm of the Customer Advisors' activities, including weekly, monthly, and quarterly metric reviews, forecasting, and pipeline management.

Key Responsibilities

  • Develop and implement process improvements to increase the productivity of the Customer Advisor team.
  • Collaborate with internal stakeholders and cross-functional teams to solve problems and enable business performance.
  • Drive operational excellence in the day-to-day execution of the business.
  • Own core products and programs, including defining local market strategies and priorities.
  • Manage the development of continuously-evolving forecast models and methodologies.
  • Equip Customer Advisers in all aspects of evaluating their teams' performance.

Requirements

  • Master's degree or equivalent.
  • Experience with feature delivery and tradeoffs of a product.
  • Experience in product or program management, product marketing, business development, or technology.
  • Previous experience in sales strategy creation or sales operations management is essential.

About Amazon Business

Amazon Business is a rapidly expanding team that is focused on building solutions to enable B2B customers to discover, research, and buy products and services from a vast selection, across multiple devices, marketplaces, and regions.

  • Business Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionCollinson is a global company dedicated to making travel easier and more enjoyable for millions of people worldwide. As a Business Manager, you will play a critical role in supporting the company's leadership teams and driving cross-functional projects.Key Responsibilities:Project Coordination: Support the Chief Product...

  • Business Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionCollinson is a global company dedicated to making travel easier and more enjoyable for millions of people worldwide. As a Business Manager, you will play a critical role in supporting the company's leadership teams and driving cross-functional projects.Key Responsibilities:Project Coordination: Support the Chief Product...

  • Business Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionCollinson is a global company dedicated to making travel easier and more enjoyable for millions of people worldwide. As a Business Manager, you will play a critical role in supporting the company's leadership teams and driving business growth.Key Responsibilities:Manage meeting cadence and coordination across the business...

  • Business Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionCollinson is a global company dedicated to making travel easier and more enjoyable for millions of people worldwide. As a Business Manager, you will play a critical role in supporting the company's leadership teams and driving business growth.Key Responsibilities:Manage meeting cadence and coordination across the business...

  • Business Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team. As a key member of the team, you will provide critical support to the Chief Product Officer (CPO) and Chief Technology and Data Officer (CTDO) in driving business goals and objectives.Key ResponsibilitiesManage meeting cadence and coordination across the...

  • Business Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team. As a key member of the team, you will provide critical support to the Chief Product Officer (CPO) and Chief Technology and Data Officer (CTDO) in driving business goals and objectives.Key ResponsibilitiesManage meeting cadence and coordination across the...

  • Business Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionWe are seeking a highly skilled Business Manager to join our team at Collinson. As a Business Manager, you will play a critical role in supporting our leadership teams and driving business growth.Key Responsibilities:Manage meeting cadence and coordination across the business unit, ensuring seamless communication and...

  • Business Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionWe are seeking a highly skilled Business Manager to join our team at Collinson. As a Business Manager, you will play a critical role in supporting our leadership teams and driving business growth.Key Responsibilities:Manage meeting cadence and coordination across the business unit, ensuring seamless communication and...

  • Senior Customer Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Amazon Full time

    Job Title: Senior Customer Operations ManagerAmazon is revolutionizing the way businesses operate, and we're seeking a Senior Customer Operations Manager to join our team. As a key member of our European Customer Operations team, you will play a critical role in driving strategic initiatives and optimizing day-to-day decision making.Key...

  • Senior Customer Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Amazon Full time

    Job Title: Senior Customer Operations ManagerAmazon is revolutionizing the way businesses operate, and we're seeking a Senior Customer Operations Manager to join our team. As a key member of our European Customer Operations team, you will play a critical role in driving strategic initiatives and optimizing day-to-day decision making.Key...

  • Business Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team. As a key member of the team, you will provide critical support to the Chief Product Officer (CPO) and Chief Technology and Data Officer (CTDO) in driving business goals and objectives.Key ResponsibilitiesManage meeting cadence and coordination across the...

  • Business Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team. As a key member of the team, you will provide critical support to the Chief Product Officer (CPO) and Chief Technology and Data Officer (CTDO) in driving business goals and objectives.Key ResponsibilitiesManage meeting cadence and coordination across the...

  • Senior Customer Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Amazon Full time

    Senior Customer Operations ManagerAmazon is seeking a Senior Customer Operations Manager to join the European Customer Operations team. This role will play a key part in developing strategy, process, and analytics to drive key decision making.The ideal candidate will have strong financial acumen, deep analytic background, and critical thinking and...

  • Senior Customer Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Amazon Full time

    Senior Customer Operations ManagerAmazon is seeking a Senior Customer Operations Manager to join the European Customer Operations team. This role will play a key part in developing strategy, process, and analytics to drive key decision making.The ideal candidate will have strong financial acumen, deep analytic background, and critical thinking and...

  • Senior Customer Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Amazon Full time

    Senior Customer Operations ManagerAmazon is seeking a Senior Customer Operations Manager to play a key role in developing strategy, process, and analytics to drive key decision making. The ideal candidate will have strong financial acumen, deep analytic background with critical thinking and problem-solving skills to ensure the continued growth and success of...

  • Senior Customer Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Amazon Full time

    Senior Customer Operations ManagerAmazon is revolutionizing the way it serves business customers, focusing on building Amazon Business (AB), the largest and most innovative Business-to-Business (B2B) marketplace in the world.Key Responsibilities:Develop and implement strategies to drive key decision making and optimize day-to-day operations.Collaborate with...

  • Senior Customer Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Amazon Full time

    Senior Customer Operations ManagerAmazon is revolutionizing the way it serves business customers, focusing on building Amazon Business (AB), the largest and most innovative Business-to-Business (B2B) marketplace in the world.Key Responsibilities:Develop and implement strategies to drive key decision making and optimize day-to-day operations.Collaborate with...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Senior Customer Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Amazon Business EU Sarl, UK Branch - P97 Full time

    Job DescriptionAmazon Business EU Sarl, UK Branch - P97 is seeking a highly skilled Senior Customer Operations Manager to join our team. As a key member of our Customer Operations Team, you will play a critical role in driving strategic and operational initiatives that support the growth and success of our business.Key ResponsibilitiesDevelop and implement...