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Claims Specialist

2 months ago


Glasgow, Glasgow City, United Kingdom HRC Recruitment Full time
Job Opportunity

We are seeking a skilled Claims Handler to join our established Glasgow team. As a Claims Handler, you will play a crucial role in assessing and evaluating complex claims, ensuring accurate reserve calculations and settlement values.

Key Responsibilities:

  • Accurately assess and evaluate complex claims, including reserve calculations and settlement values
  • Effectively handle incoming call enquiries and provide a professional service to customers
  • Identify complaints and recognize customer expressions of dissatisfaction
  • Maintain and develop technical knowledge and expertise
  • Maintain key client relationships and escalate relevant issues to senior team members and management as required

Requirements:

  • Claim handling experience, preferably from within a Broker or Insurance Office
  • Customer services experience demonstrating a professional standard in customer care
  • Experience of prioritizing and working to SLAs
  • Strong listening and communication skills
  • A process-minded, adaptable, and customer-focused attitude

About Us:

HRC Recruitment is an equal opportunities employer, committed to helping grow great careers and great businesses.