Claims Resolution Specialist

2 weeks ago


Glasgow, Glasgow City, United Kingdom Meraki Talent Limited Full time
Claims Resolution Specialist

Meraki Talent Limited is seeking a skilled Claims Resolution Specialist to join their team. As a Claims Resolution Specialist, you will play a crucial role in managing and resolving claims related to accident and health incidents. Your responsibilities will include:

  • Conducting thorough investigations into reported claims to determine coverage and liability.
  • Communicating effectively with claimants, policyholders, and other relevant parties to gather necessary information and documentation.
  • Analysing policy provisions and interpreting coverage to make accurate claim decisions.
  • Evaluating damages and negotiating settlements within authority limits.
  • Collaborating with internal teams to resolve complex claims efficiently.
  • Maintaining detailed claim files and documentation in compliance with company standards and regulatory requirements.
  • Providing exceptional customer service and guidance to claimants throughout the claims process.
  • Successfully settling claims, ensuring client satisfaction at all times.
  • Ensuring complaints are dealt with in a professional and timely manner.


This is a permanent opportunity, offering a hybrid approach to working. Meraki Talent Limited is an inclusive and supportive employer offering an excellent salary and enhanced benefits. If you have gained previous claim handling experience within the Financial Services or Insurance sector and can demonstrate excellent customer service experience, this could be the ideal role for you.

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