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Customer Service Representative

2 months ago

Northwich, Cheshire, United Kingdom THG Full time
About THG

We're a dynamic, global technology group that specializes in taking brands directly to consumers. Our comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving global industry.

Job Summary

We're seeking a highly skilled Customer Service Advisor to join our team. As the first point of contact for our customers, you'll engage with them in a professional and friendly manner, offering expert advice tailored to their needs.

Key Responsibilities:
  • Provide exceptional customer service across multiple platforms.
  • Offer expert product advice and solutions while maintaining excellent service quality.
  • Support customers with queries ranging from skincare, makeup advice, and fashion to nutrition, fitness, or food and beverage.
  • Consistently meet achievable department targets, ensuring high-quality interactions every time.
What We're Looking For:
  • Strong written and verbal communication skills.
  • A positive attitude with a desire to learn and develop new skills.
  • A professional, approachable, and dedicated individual with a passion for delivering great customer service.
Benefits:
  • Staff discounts on THG brands and Hale Country Club.
  • Employee Saving Scheme.
  • Onsite medical treatment including in-house Doctor, physio, and mental health first aid and wellness support.
  • Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan.
  • Private Pension Scheme.
  • 25 days annual leave.
  • Buy back your time scheme.
  • Birthday leave.
  • 2 days of volunteer leave.
  • Free parking.
  • Tech Scheme.
  • Localised engagement activities.
THG is committed to creating a diverse and inclusive environment and hence welcomes applications from all sections of the community.