Customer Incident Response Specialist
1 week ago
Job Summary: We are seeking a highly skilled and experienced Customer Incident Response Specialist to join our team. As a key member of our customer response team, you will be responsible for setting up and operating bottled water stations during incidents, supporting small incidents with distributing bottled water direct to our vulnerable and non-vulnerable customers, and working in compliance with Company procedures including Water Hygiene regulations and Health & Safety.
Key Responsibilities:
- Setting up and operating bottled water stations during incidents.
- Supporting small incidents with distributing bottled water direct to our vulnerable and non-vulnerable customers.
- Working in compliance with Company procedures including Water Hygiene regulations and Health & Safety.
- Providing support to our customer response during other incidents e.g. distributing letters to customers in support of waste incidents.
- Driving company-provided van in accordance with road traffic legislation at all times.
- When not at an incident, you'll carry out a range of customer-focused duties, many of which will help us be as prepared as we can be for any incidents that may arise, such as delivering water to our most vulnerable customers, and scoping out sites to use as bottled water stations.
Requirements:
- Understanding of and experience working within operational procedures, ideally within the water sector.
- Ability to meet physical demands of the role e.g. manual handling.
- A full valid UK driving license & be a confident driver.
- 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays).
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
About Us:
At Thames Water, we recognize that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work.
-
Customer Incident Response Specialist
3 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryThis is a challenging and exciting opportunity to join our Customer Incident Response Team at Thames Water. As a Customer Incident Responder, you will play a key part in delivering our customer response during incidents within our patch. You will have the chance to make a difference for our customers when it really counts.Key...
-
Customer Incident Response Specialist
3 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryThis is a challenging and exciting opportunity to join our Customer Incident Response Team at Thames Water. As a Customer Incident Responder, you will play a key part in delivering our customer response during incidents within our patch. You will have the chance to make a difference for our customers when it really counts.Key...
-
Customer Incident Response Specialist
2 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob Title: Customer Incident ResponderThis is an exciting opportunity to join our Customer Incident Response Team at Thames Water. As a Customer Incident Responder, you will play a key role in delivering our customer response during incidents within our patch.Key Responsibilities:Setting up and operating bottled water stations during incidents.Supporting...
-
Customer Incident Response Specialist
2 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob Title: Customer Incident ResponderThis is an exciting opportunity to join our Customer Incident Response Team at Thames Water. As a Customer Incident Responder, you will play a key role in delivering our customer response during incidents within our patch.Key Responsibilities:Setting up and operating bottled water stations during incidents.Supporting...
-
Customer Incident Response Specialist
3 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryThis is a challenging and exciting opportunity to join our Customer Incident Response Team at Thames Water. As a Customer Incident Responder, you will play a key part in delivering our customer response during incidents within our patch. You will have the chance to make a difference for our customers when it really counts.Key...
-
Customer Incident Response Specialist
3 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryThis is a challenging and exciting opportunity to join our Customer Incident Response Team at Thames Water. As a Customer Incident Responder, you will play a key part in delivering our customer response during incidents within our patch. You will have the chance to make a difference for our customers when it really counts.Key...
-
Customer Incident Response Specialist
2 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob DescriptionThis is an exciting opportunity to join our Customer Incident Response Team at Thames Water. As a Customer Incident Responder, you will play a key part in delivering our customer response during incidents within our patch. You will have the chance to make a difference for our customers when it really counts.This role can be based out of one of...
-
Customer Incident Response Specialist
1 month ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team at Thames Water. As a key member of our field response team, you will play a critical role in ensuring the smooth operation of our water services during incidents.Key ResponsibilitiesSet up and operate bottled water stations during incidents to ensure...
-
Customer Incident Response Specialist
1 month ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team at Thames Water. As a key member of our field response team, you will play a critical role in ensuring the smooth operation of our water services during incidents.Key ResponsibilitiesSet up and operate bottled water stations during incidents to ensure...
-
Customer Incident Response Specialist
1 month ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team at Thames Water. As a key member of our field response team, you will play a critical role in ensuring the smooth operation of our water services during incidents.Key ResponsibilitiesSet up and operate bottled water stations during incidents to ensure...
-
Customer Incident Response Specialist
1 month ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team at Thames Water. As a key member of our field response team, you will play a critical role in ensuring the smooth operation of our water services during incidents.Key ResponsibilitiesSet up and operate bottled water stations during incidents to ensure...
-
Customer Incident Response Specialist
4 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team at Thames Water. As a key member of our field response team, you will play a critical role in ensuring the smooth operation of our water services during incidents.Key ResponsibilitiesSet up and operate bottled water stations during incidents to ensure...
-
Customer Incident Response Specialist
4 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team at Thames Water. As a key member of our field response team, you will play a critical role in ensuring the smooth operation of our water services during incidents.Key ResponsibilitiesSet up and operate bottled water stations during incidents to ensure...
-
Customer Incident Response Specialist
3 weeks ago
Reading, Reading, United Kingdom idibu Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team. As a key member of our field response team, you will be responsible for responding to customer incidents, providing support and assistance, and ensuring the safe and efficient delivery of our services.Key ResponsibilitiesRespond to customer incidents,...
-
Customer Incident Response Specialist
3 weeks ago
Reading, Reading, United Kingdom idibu Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team. As a key member of our field response team, you will be responsible for responding to customer incidents, providing support and assistance, and ensuring the safe and efficient delivery of our services.Key ResponsibilitiesRespond to customer incidents,...
-
Customer Incident Response Specialist
2 weeks ago
Reading, Reading, United Kingdom idibu Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team. As a key member of our field response team, you will be responsible for responding to customer incidents, providing support and assistance, and ensuring the safe and efficient delivery of our services.Key ResponsibilitiesRespond to customer incidents,...
-
Customer Incident Response Specialist
2 weeks ago
Reading, Reading, United Kingdom idibu Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team. As a key member of our field response team, you will be responsible for responding to customer incidents, providing support and assistance, and ensuring the safe and efficient delivery of our services.Key ResponsibilitiesRespond to customer incidents,...
-
Customer Incident Responder
3 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Incident Responder to join our team at Thames Water. As a key member of our Customer Incident Response Team, you will play a vital role in delivering our customer response during incidents within our patch.Key ResponsibilitiesSetting up and operating bottled water stations during...
-
Customer Incident Responder
3 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Incident Responder to join our team at Thames Water. As a key member of our Customer Incident Response Team, you will play a vital role in delivering our customer response during incidents within our patch.Key ResponsibilitiesSetting up and operating bottled water stations during...
-
Cyber Security Incident Response Specialist
5 days ago
Reading, Reading, United Kingdom Scottish and Southern Electricity Networks Full timeSSE is committed to becoming a leading energy company in a low-carbon world. With significant growth plans and a focus on sustainability, we are seeking a skilled Cyber Security Incident Response Analyst to join our team.About the RoleAs a Cyber Security Incident Response Analyst, you will be responsible for managing Cyber Security incidents and threats to...
