Customer Incident Responder
3 weeks ago
We are seeking a highly skilled and experienced Customer Incident Responder to join our team at Thames Water. As a key member of our Customer Incident Response Team, you will play a vital role in delivering our customer response during incidents within our patch.
Key Responsibilities- Setting up and operating bottled water stations during incidents.
- Supporting small incidents with distributing bottled water direct to our vulnerable and non-vulnerable customers.
- Developing site specific arrangements for specialist customers such as hospitals.
- Working in compliance with Company procedures including Water Hygiene regulations and Health & Safety.
- Provide support to our customer response during other incidents e.g. distributing letters to customers in support of waste incidents.
- Driving company-provided van in accordance with road traffic legislation at all times.
- When not at an incident, you'll carry out a range of customer-focused duties, many of which will help us be as prepared as we can be for any incidents that may arise, such as delivering water to our most vulnerable customers, and scoping out sites to use as bottled water stations.
- Understanding of and experience working within operational procedures, ideally within the water sector.
- Ability to meet physical demands of the role e.g. manual handling.
- A full valid UK driving license & be a confident driver.
- Be a strong and clear communicator and deliver our values.
- There is a degree of Lone Working so the ability to work on your own is required.
- Ability to work outside in all conditions.
- Previous customer service experience.
- Fully proficient at using IT systems as you will be required to communicate via a portable device.
- Be a team player and support co-workers.
This is a perfect opportunity for people looking for a challenging, yet busy and exciting role. As a Customer Incident Responder, you'll have the opportunity to work in a dynamic environment at the heart of our customer incident response. You'll be part of a team that's dedicated to delivering life's essential service to our customers, and you'll have the chance to make a real difference in the lives of our customers.
We offer a competitive salary, 24 days holiday per year increasing to 28 with the length of service, contributory pension, personal medical assessments, and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
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Customer Incident Response Specialist
2 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob Title: Customer Incident ResponderThis is an exciting opportunity to join our Customer Incident Response Team at Thames Water. As a Customer Incident Responder, you will play a key role in delivering our customer response during incidents within our patch.Key Responsibilities:Setting up and operating bottled water stations during incidents.Supporting...
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Customer Incident Response Specialist
2 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob Title: Customer Incident ResponderThis is an exciting opportunity to join our Customer Incident Response Team at Thames Water. As a Customer Incident Responder, you will play a key role in delivering our customer response during incidents within our patch.Key Responsibilities:Setting up and operating bottled water stations during incidents.Supporting...
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Customer Incident Response Specialist
3 weeks ago
Reading, Reading, United Kingdom idibu Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team. As a key member of our field response team, you will be responsible for responding to customer incidents, providing support and assistance, and ensuring the safe and efficient delivery of our services.Key ResponsibilitiesRespond to customer incidents,...
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Customer Incident Response Specialist
3 weeks ago
Reading, Reading, United Kingdom idibu Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team. As a key member of our field response team, you will be responsible for responding to customer incidents, providing support and assistance, and ensuring the safe and efficient delivery of our services.Key ResponsibilitiesRespond to customer incidents,...
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Customer Incident Response Specialist
2 weeks ago
Reading, Reading, United Kingdom idibu Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team. As a key member of our field response team, you will be responsible for responding to customer incidents, providing support and assistance, and ensuring the safe and efficient delivery of our services.Key ResponsibilitiesRespond to customer incidents,...
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Customer Incident Response Specialist
2 weeks ago
Reading, Reading, United Kingdom idibu Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team. As a key member of our field response team, you will be responsible for responding to customer incidents, providing support and assistance, and ensuring the safe and efficient delivery of our services.Key ResponsibilitiesRespond to customer incidents,...
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Customer Incident Response Specialist
3 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryThis is a challenging and exciting opportunity to join our Customer Incident Response Team at Thames Water. As a Customer Incident Responder, you will play a key part in delivering our customer response during incidents within our patch. You will have the chance to make a difference for our customers when it really counts.Key...
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Customer Incident Response Specialist
3 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryThis is a challenging and exciting opportunity to join our Customer Incident Response Team at Thames Water. As a Customer Incident Responder, you will play a key part in delivering our customer response during incidents within our patch. You will have the chance to make a difference for our customers when it really counts.Key...
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Customer Incident Response Specialist
1 month ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team at Thames Water. As a key member of our field response team, you will play a critical role in ensuring the smooth operation of our water services during incidents.Key ResponsibilitiesSet up and operate bottled water stations during incidents to ensure...
-
Customer Incident Response Specialist
1 month ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team at Thames Water. As a key member of our field response team, you will play a critical role in ensuring the smooth operation of our water services during incidents.Key ResponsibilitiesSet up and operate bottled water stations during incidents to ensure...
-
Customer Incident Response Specialist
1 month ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team at Thames Water. As a key member of our field response team, you will play a critical role in ensuring the smooth operation of our water services during incidents.Key ResponsibilitiesSet up and operate bottled water stations during incidents to ensure...
-
Customer Incident Response Specialist
1 month ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team at Thames Water. As a key member of our field response team, you will play a critical role in ensuring the smooth operation of our water services during incidents.Key ResponsibilitiesSet up and operate bottled water stations during incidents to ensure...
-
Customer Incident Response Specialist
4 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team at Thames Water. As a key member of our field response team, you will play a critical role in ensuring the smooth operation of our water services during incidents.Key ResponsibilitiesSet up and operate bottled water stations during incidents to ensure...
-
Customer Incident Response Specialist
4 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Incident Responder to join our team at Thames Water. As a key member of our field response team, you will play a critical role in ensuring the smooth operation of our water services during incidents.Key ResponsibilitiesSet up and operate bottled water stations during incidents to ensure...
-
Customer Incident Response Specialist
3 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryThis is a challenging and exciting opportunity to join our Customer Incident Response Team at Thames Water. As a Customer Incident Responder, you will play a key part in delivering our customer response during incidents within our patch. You will have the chance to make a difference for our customers when it really counts.Key...
-
Customer Incident Response Specialist
3 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryThis is a challenging and exciting opportunity to join our Customer Incident Response Team at Thames Water. As a Customer Incident Responder, you will play a key part in delivering our customer response during incidents within our patch. You will have the chance to make a difference for our customers when it really counts.Key...
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Customer Incident Response Specialist
2 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob DescriptionThis is an exciting opportunity to join our Customer Incident Response Team at Thames Water. As a Customer Incident Responder, you will play a key part in delivering our customer response during incidents within our patch. You will have the chance to make a difference for our customers when it really counts.This role can be based out of one of...
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Customer Incident Response Specialist
1 week ago
Reading, Reading, United Kingdom idibu Full timeJob Summary: We are seeking a highly skilled and experienced Customer Incident Response Specialist to join our team. As a key member of our customer response team, you will be responsible for setting up and operating bottled water stations during incidents, supporting small incidents with distributing bottled water direct to our vulnerable and non-vulnerable...
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Environmental Incident Specialist
1 month ago
Reading, Reading, United Kingdom Thames Water Full timeJob Title: Environmental Incident AdvisorWe are seeking an experienced Environmental Incident Advisor to join our team on a fixed-term contract for a period of up to 12 months. The team's goal is to minimize the impact of Thames Water's operations on the environment.About the RoleThe Environmental Incident Advisor will be responsible for investigating and...
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Environmental Incident Specialist
1 month ago
Reading, Reading, United Kingdom Thames Water Full timeJob Title: Environmental Incident AdvisorWe are seeking an experienced Environmental Incident Advisor to join our team on a fixed-term contract for a period of up to 12 months. The team's goal is to minimize the impact of Thames Water's operations on the environment.About the RoleThe Environmental Incident Advisor will be responsible for investigating and...
