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Account Manager

1 month ago

Chester, Cheshire, United Kingdom Radius Full time

Job Title: Account Manager

Location: Crewe

Salary: £22,500 PA with potential commission per month of £500

Job Purpose:

As an Account Manager at Radius, you will be responsible for owning a variety of account management functions for customers referred into the team by our diverse range of fuel card partners. You will also own sales support responsibilities for key partnerships, including reporting, key account calls, and supporting bespoke card dispatch processes.

Your Responsibilities:

  • Account management tasks done over the phone/Teams, including welcome calls, query handling & resolution, supporting specific sales campaigns & key account maintenance.
  • Weekly volume and sales reporting for partners.
  • Owning the relationship and targets for UK fuels partners.
  • Supporting the day-to-day account management of partners.
  • Weekly administration for key partnership accounts.

Requirements:

  • Experience in a customer service or related role.
  • Third-party-centric focus and interest in account management.
  • Comfortable working to targets and KPIs.
  • Able to work in a fast-paced environment.
  • Flexible to accommodate and prioritize occasional short-notice requests.
  • Be part of a team and collaborate with colleagues in a modern office environment.
  • Interest in and/or experience of account management, customer care, or customer services.
  • Represent and reflect the values of Radius.
  • Strong verbal and written communication skills.
  • Comfortable talking on the phone/video calls.
  • Microsoft Outlook & Excel familiarity.
  • Organized & able to prioritize workload.

Benefits:

  • Newly refurbished sales office with onsite gym, break-out rooms, and canteen.
  • Company sick pay, life assurance, and pension.
  • Employee assistance program – supporting your health and wellbeing.
  • Employee fuel card (after 6 months) – to help your personal cash-flow.
  • 22 days holiday plus bank holidays (increasing with each year of service to a maximum of 25).
  • Benefit Hub membership from day 1 – offering you discounts on restaurants, travel, entertainment tickets, and other local and online purchases.
  • Employee referral program – earn extra cash to recruit friends and family.
  • Employee assistance program – supporting your health and wellbeing.
  • Cycle to work scheme – receive an incentive to help the environment.
  • Service awards – benefits and recognition for length of service.