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Front of House Operations Manager

2 months ago

Dorchester, Dorset, United Kingdom Wagamama Full time
Job Description

Job Title: Front of House Operations Manager

Job Summary:

We are seeking a highly motivated and experienced Front of House Operations Manager to join our team at Wagamama. As a key member of our management team, you will be responsible for overseeing the front of house operations, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Lead and manage a team of front of house staff to deliver exceptional customer service and drive sales growth.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Monitor and control front of house operations, including inventory management, stock control, and cash handling.
  • Collaborate with the management team to achieve business objectives and drive sales growth.
  • Conduct regular performance reviews and provide coaching and development opportunities to team members.

Requirements:

  • Proven experience in a front of house management role, preferably in a fast-paced restaurant environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work effectively in a fast-paced environment, with a high level of attention to detail.
  • Knowledge of hospitality industry trends and best practices.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to training and development programs.
  • A fun and rewarding work environment.

About Us:

Wagamama is a leading restaurant chain that is passionate about serving delicious and nutritious food in a welcoming and vibrant environment. We are committed to providing exceptional customer service and creating a positive and inclusive work environment for our team members.