Club Experience Coordinator

12 hours ago


Solihull, United Kingdom Village Hotels Full time
Club Experience Coordinator

We're looking for a passionate and organised individual to join our team as a Club Experience Coordinator. In this role, you'll play a vital part in creating memorable experiences for our members and guests, while also supporting the smooth operation of our fitness facilities.

Key Responsibilities:
  1. Coordinate the delivery of group fitness classes and personal training sessions, ensuring high-quality standards and customer satisfaction.
  2. Work closely with our fitness staff to develop and implement effective wellness programs and services.
  3. Assist with marketing and promotional activities to drive business growth and member engagement.

Salary: £28,000 - £33,000 per annum

Requirements:
  • Degree in a relevant field such as sports science or recreation management.
  • At least 1 year of experience in a customer-facing role within a fitness or wellness setting.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

Benefits:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
- 30% discount on and off shift in our Village Hotel Starbucks stores
- Excellent training and development including our Rising Stars and Talent Academy programmes
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream
- Access to our Employee Assistance Programme, offering support and counselling
- Flexible working hours
- A fun, supportive and inclusive work environment with regular team events
- Excellent Reward and Recognition Incentive schemes
- Anniversary rewards for key milestones of service
- Electric car salary sacrifice scheme
- Have your birthday off guaranteed
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay
- Company Pension scheme
- Life Insurance

*T&C's apply based on your contract
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