Senior Asset Management Engineer

4 weeks ago

Barrow, Cumbria, United Kingdom ZipRecruiter Full time
Job Title: Senior Asset Management Engineer

Join ZipRecruiter as a Senior Asset Management Engineer and take on a challenging role that requires expertise in managing and maintaining complex IT assets. As a key member of our Wintel team, you will be responsible for implementing changes, resolving incidents, and providing proactive problem resolution.

Key Responsibilities:
  • Change Implementation: Implement changes to configuration items in accordance with agreed change records, ensuring that details are recorded in the change management system.
  • Incident Resolution: Investigate, diagnose, and restore affected services as notified by tickets raised through incident handling, with a focus on Priority P1 and P2 incidents and escalated P3/P4 incidents in accordance with service levels.
  • Proactive Problem Resolution: Generate reports and send them to Level 3 to invoke the Problem Management process, preventing the recurrence of incidents by eliminating their root cause.
  • Access Control Management: Provide support related to managing MS Distributed File System (DFS), managing Privileged User Accounts & Service Accounts, migrating permissions, user administration, and Wintel - AD Account unlocks/password resets.
  • AD Management: Provide support related to administrative groups management, establishing AD integration points, moving computer objects to different Organizational Units, OU management, adding/deleting computer objects, delegating control of OUs, GPO administration, granting access to Privileged Accounts, managing Privileged Delegated Groups and Service Accounts, AD Replication troubleshooting, server login issues, time sync, and user login issues.
  • DHCP Management: Provide support related to Wintel - DHCP IP reservation, adding/deleting DNS zones, and Wintel - DNS record creation/deletion.
  • Configuration Administration: Supply necessary configuration information to the Asset/Configuration management team as part of emergency or critical change execution for items in scope of the service.
  • Emergency and Critical OS Patch Management: Apply patches to operating system software, focusing on bugs and serious security vulnerabilities, and apply patch levels to existing version and release levels of the OS software according to client patch policy.
  • Security: Apply operating system hardening and associated security controls in accordance with client best practice and industry-accepted practices based on regulatory requirements and client's business requirements.
  • O/S Maintenance & Break Fix Support: Provide support related to adding/deleting DHCP policies, modifications to DNS Servers, acceptance signoffs, MIM participation, layered software - IIS, SQL, other Apps ad-hoc support related to OS, monitoring and remediation of print server health, outage investigations, server data recovery, and print queue management.
  • Print Queue Management: Provide limited management of centralized printing services for Servers within a network, including driver management, spool management, and queue management.
  • Hardware Firmware and Driver Updates: Update server components, firmware, and drivers based on vendor recommendations, assuming Virtual Host support team handles these tasks for Virtual Host Servers.
  • High Availability/Cluster Administration: Carry out cluster administration activities, monitoring, and day-to-day cluster maintenance, simple cluster configuration changes, and fail-over tests as defined in the associated schedule.

Requirements:

  • Understanding CI/CD Principles
  • Experience of developing infrastructure as Code solutions
  • Experience of Linux-based platforms
  • Experience of Hardware support
  • Experience of Puppet, Chef, or Ansible
  • Experience of OEM
  • Experience of working to Agile principles
  • Knowledge or Experience of the following technologies: Database, Containerisation, Virtualisation, Cloud Platforms, Security Tooling, Network (SNMP), Network (TCP/IP), VMware, vSphere, vCenter, Windows Scripting, PowerShell, Windows Server 2008/2012/2016, Active Directory, Network troubleshooting/configuration, MCSE certification or similar would be desirable

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