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Counter Operations Manager

2 months ago

Cambridge, Cambridgeshire, United Kingdom Hi-Rise Bread Company Full time

Hi-Rise Bread Co. is seeking a skilled Counter Manager to lead our front-of-house team and ensure seamless customer experiences.

Key Responsibilities:

  • Develop and implement operational standards to drive customer satisfaction and employee engagement
  • Provide on-the-ground support to front-of-house staff, fostering a positive and productive work environment
  • Collaborate with production teams to meet daily ordering needs and optimize inventory management
  • Hire, train, and schedule front-of-house employees, adhering to budgetary guidelines
  • Manage POS databases and maintain accurate inventory records
  • Develop and execute social media strategies to engage customers and promote Hi-Rise products

Requirements:

  • At least one year of experience in a front-of-house supervisory role, preferably in a café and/or bakery setting with barista training
  • Passion for food and a desire to become an expert on Hi-Rise products and processes
  • Ability to thrive in a fast-paced, high-volume environment, leading by example and delegating tasks as needed
  • Flexibility to work morning, evening, weekend, and holiday shifts
  • Commitment to at least one year of employment

This is a full-time position with a salary range of $50,000-$60,000 DOE. Benefits include employer-subsidized health insurance, shift meals/beverages, and employee discounts. Opportunities for growth and advancement abound.