Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused individual to join our My Fenland Team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service at the first point of contact, resolving customer queries, and providing administrative support to key services across the council.
Key Responsibilities- Provide excellent customer service via phone, email, web chat, and in-person
- Resolve customer queries on a wide range of council and partner services
- Work at different locations across Fenland, including Chatteris, March, Whittlesey, and Wisbech
- Use of a vehicle is required
- Occasional evening working may be required to cover conferences
- Previous experience in a customer-focused environment is essential
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
We offer a competitive salary, a 12-month fixed-term contract, and the opportunity to gain valuable experience and knowledge in customer support and local authority operations. Full training will be provided to ensure your success in this role.
How to ApplyTo apply, please complete an application form and send it to the Human Resources team. Application forms are available to download from this page or can be requested by contacting our Customer Services team.
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