Resident Services Ambassador

4 days ago


Wolverhampton, Wolverhampton, United Kingdom Homes For Students Full time
Resident Services Ambassador

Salary: £18,500 - £20,000 per annum (dependent on experience)

About the Role:

We are seeking a highly motivated and enthusiastic Resident Services Ambassador to join our team at Homes for Students. As a key member of our operations team, you will play a vital role in delivering exceptional customer service to our students.

Key Responsibilities:

  • Provide a warm and friendly meet and greet service to students and visitors
  • Offer reception support and help desk assistance to ensure a seamless and enjoyable experience for all
  • Contribute to various back-office functions, providing administrative support to the operations team and Property Manager
  • Support open days, intake days, and departures, assisting students, visitors, and external contacts on a day-to-day basis

Requirements:

  • Excellent IT skills and ability to learn quickly
  • Exceptional customer care abilities and strong communication and interpersonal skills
  • Ability to stay organised in a busy and diverse role, prioritising workload to meet competing deadlines without close supervision
  • Team player with a flexible approach and previous customer service experience is desirable

What's on Offer:

  • A generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work
  • Access to a range of exclusive retail discounts to make your money go further
  • The opportunity to take your birthday off and enjoy a well-deserved break from work
  • Stay active and eco-friendly with our cycle-to-work scheme
  • Make a difference in the community with 2 charity days per annum


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