Frasers Group Bar Team Leaders
1 week ago
Are you passionate about delivering exceptional customer experiences in a fast-paced environment?
Frasers Group is seeking an experienced and motivated individual to join our team as a Bar Team Leader on event days. In this role, you will be responsible for providing guests with an outstanding service while working in one of our in-house concessions outlets.
Salary: £12.09 per hour
About the Role:
We are looking for someone who can demonstrate excellent leadership skills, strong communication abilities, and a passion for providing exceptional customer experiences. As a Bar Team Leader, you will be responsible for managing a team of staff, ensuring seamless operations, and maintaining high standards of customer satisfaction.
Key Responsibilities:
- To have a comprehensive knowledge of food and beverage services.
- Manage the outlet fully, responsible for team members, stock, cash handling, and ensuring customers receive excellent service.
- To promote products, understand composite processes, including menus, ingredients, allergens, and service styles.
- To be conversant with key aspects of the till system, reporting, and troubleshooting any issues that may arise.
- Actively work with other departments to ensure guests have the best experience possible.
- To manage all staff working in your area, briefing and training them, and developing their skills throughout the shift.
- To ensure company policies and procedures are followed, including health & safety, hygiene, legislation, and employment law.
- To deal with customer feedback or complaints and report any service or quality issues.
- Able to work independently and as part of a team, using initiative to ensure memorable experiences for our guests.
What We Are Looking For:
- To be reliable with a flexible approach to work.
- Must be able to work evenings and weekends.
- Able to work in a fast-paced environment.
- Able to manage small groups of staff to ensure the unit runs smoothly.
- Can take responsibility for staff, stock, and cash handling.
- Able to work both independently and as part of a team.
- Confident, friendly, and personable manner.
- Good communicator.
- Excellent eye for detail.
- A self-starter with a passion for excellence.
- Able to use initiative to resolve problems.
- Knowledge of licensing law.
- Must have had previous experience in a similar role.
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